Terms & Conditions

Welcome to Crushly AI! These Terms & Conditions ("Terms", "Agreement") govern your access to and use of Crushly AI's mobile applications (the "Apps"), website (the "Website"), and related services (collectively, the "Services"). By accessing or using Crushly, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Definitions

• "AI Companion" refers to the AI chatbot that you interact with through the Services, which may be generated, customized, or selected by you.
• "User Content" means any messages, images, voice recordings, or other content you create, generate, or upload through the Services.
• "In-App Currency" refers to coins or similar virtual currency used to purchase features within the Services.
• "Subscription" refers to paid monthly or yearly plans that grant you access to premium features.
• "Services" collectively refers to the Crushly Apps, Website, and all related features and functionalities.

2. Acceptance of Terms

By downloading, installing, or using Crushly, you accept these Terms and agree to comply with all applicable laws and regulations in your jurisdiction. If you do not agree with any part of these Terms, you should not use the Services.

We may modify these Terms at any time. Continued use of the Services following such modifications constitutes your acceptance of the updated Terms. We will notify you of material changes via email or in-app notification.

3. Account Registration and Responsibility

A. Account Creation

• You must provide accurate, complete, and current information during registration.
• You are responsible for maintaining the confidentiality of your password and account credentials.
• You must be 18 years or older to create an account. Age verification may be required.
• One person may not maintain multiple accounts without written permission.

B. Account Security

You are solely responsible for all activity on your account. If you suspect unauthorized access or security breach, you must notify us immediately at [email protected].

4. License and Permitted Use

We grant you a limited, non-exclusive, revocable, non-transferable license to access and use the Services for personal, non-commercial purposes only. You may not:

• Reproduce, modify, distribute, or create derivative works of the Services without permission.
• Reverse engineer, decompile, or attempt to discover source code or algorithms.
• Rent, lease, lend, sell, or transfer the Services to third parties.
• Remove or obscure proprietary notices or copyright information.
• Use the Services to compete with or develop similar products.
• Circumvent technical protections, age gates, or payment walls.

5. User Content and Conduct

A. Your Rights to User Content

You retain ownership of any User Content you create, generate, or upload. By uploading User Content, you grant Crushly a worldwide, non-exclusive, royalty-free license to use, store, process, and display your content for the purpose of providing the Services.

B. Responsible Use

You agree to use the Services responsibly and lawfully. You will not:

• Harass, threaten, defame, or intimidate any person or entity.
• Create content depicting minors in any sexual, suggestive, or harmful context.
• Share personal information (phone numbers, addresses, SSNs, etc.) of others without consent.
• Engage in hate speech, discrimination, or incitement to violence.
• Engage in illegal activities or facilitate harm to others.
• Spam, send unsolicited messages, or engage in fraudulent activity.

C. Content Moderation

We employ automated and manual moderation systems to monitor for prohibited content. While we strive to maintain a safe community, we cannot guarantee all harmful content will be detected. If you encounter prohibited content, report it immediately to [email protected].

6. Prohibited Content and Activities

The following content is strictly prohibited and will result in account suspension or termination:

• Child Sexual Abuse Material (CSAM): Any content depicting minors in sexual or exploitative situations.
• Non-Consensual Sexual Content: Deepfakes, revenge porn, or non-consensual intimate imagery.
• Illegal Content: Content that violates laws in your jurisdiction.
• Violence and Harm: Content promoting self-harm, suicide, or violence against others.
• Misinformation: Deliberate false health, political, or safety information designed to cause harm.
• Circumventing Safety Filters: Attempting to bypass, "jailbreak," or manipulate NSFW guards or other content-safety systems to generate prohibited media or conversation content.

7. Pricing, Payments, and Subscriptions

A. Pricing

• In-App Currency (coins) and Subscription prices are displayed in your local currency.
• Prices are subject to change with 30 days' notice. Changes do not affect active subscriptions.
• All prices are inclusive of applicable taxes unless otherwise stated.

B. Payment Processing

• Payments are processed by Stripe, Inc. or other third-party payment processors.
• Payment information is not stored on our servers; payment processors handle all card data securely.
• You authorize us to charge your payment method for purchases and subscriptions.
• Failed payments may result in suspension of services until payment is completed.

B1. Mobile Billing: Google Play Billing and Alternative Billing

• Google Play Billing (default): Premium subscriptions purchased inside our Android app are billed through Google Play Billing unless an alternative billing option is offered to you. For Google Play Billing purchases, Google is the merchant of record and its terms and refund policies apply.
• Alternative billing (where offered): In regions where Google Play permits alternative billing (including User Choice Billing or Developer-Determined Alternative Billing where available), you may be offered the choice to pay directly with a card processed by Stripe, Inc. on our behalf. Where you choose alternative billing, Crushly (via Stripe) is the merchant of record for that transaction.
• Card data & PCI standards: Card payments under alternative billing are processed by Stripe, a PCI DSS Level 1 certified payment processor. We do not collect or store full card numbers on our servers. Stripe's handling of your payment data is governed by Stripe's Privacy Policy. Only limited transaction and entitlement records (such as subscription status and purchase tokens) are shared with us to verify your purchase and maintain your premium access.
• Managing alternative-billing subscriptions: You can review your plan, billing dates, cancel or resume, download receipts, and request refunds from the in-app Membership screen (Manage Subscription) or the web subscription management page. Billing questions, disputed or unauthorized charges, and refund requests for alternative-billing transactions can be filed through our Billing Support page or by emailing [email protected]. Refunds for Google Play Billing purchases must be requested from Google Play.

C. Subscription Terms

• Subscriptions renew automatically on the renewal date unless cancelled.
• You will receive a reminder email 7 days before renewal.
• Cancellation takes effect at the end of your current billing period; no prorated refunds are provided for cancellations mid-cycle.
• You can cancel your subscription at any time through your account settings or by contacting support.

D. In-App Currency

• In-App Currency (coins) are virtual currency with no real-world monetary value.
• Coins are non-refundable and cannot be converted back to real currency.
• Coins expire after 12 months of account inactivity.
• We reserve the right to adjust coin prices or redemption rates with 30 days' notice.

8. Refunds and Cancellations

A. Refund Policy

• In-App Currency: Non-refundable except where required by law.
• Subscriptions: Refunds available within 14 days of purchase for the first month only. After the first billing cycle, subscription cancellations take effect at the end of your current billing period.
• Illegal or Prohibited Use: No refunds will be issued for accounts terminated due to violation of these Terms.

B. Refund Process

To request a refund, contact [email protected] within 14 days of your purchase with your order ID. We will review your request and respond within 10 business days.

C. Platform App Stores

If you purchased through Apple App Store or Google Play Store, refund policies are governed by those platforms' terms. Visit their support pages or contact their customer service directly.

9. Intellectual Property Rights

A. Crushly's Intellectual Property

The Services, including all text, graphics, logos, images, software, and design, are owned by Crushly AI or licensed from third parties and are protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute these materials without written permission.

B. Generated AI Content

• Character Generation: AI-generated characters and their descriptions are owned by Crushly. You may use them personally but may not reproduce, sell, or distribute them.
• Image Generation: AI-generated images are owned by Crushly and licensed to you for personal use only. Commercial use is prohibited.
• Conversation Content: Your personal conversations remain your property, but we retain the right to process them to improve the Services.

10. AI Companion Disclaimers

A. No Real Relationship

Your AI Companion is a simulation powered by machine learning algorithms. It is not a real person and does not have consciousness, emotions, or awareness. Interactions with your AI Companion do not constitute a real relationship, and any perceived emotional connection is based on algorithmic responses, not genuine understanding.

B. No Professional Advice

Content generated by your AI Companion should not be relied upon as professional advice in medical, legal, financial, mental health, or other specialized domains. Always consult qualified professionals for such matters.

C. No Guarantee of Accuracy

Your AI Companion may generate inaccurate, misleading, or harmful content. We are not responsible for decisions made based on AI-generated responses. Use critical judgment and verify information through reliable sources.

D. Behavioral Limitations

• AI Companions are not trained to recognize or respond appropriately to suicidal ideation, self-harm, or mental health crises.
• If you experience suicidal thoughts or mental health emergencies, please contact a qualified mental health professional or crisis hotline immediately.
• We do not provide crisis intervention or emergency mental health services.

E. Content Generation Risks

AI-generated conversations may occasionally produce inappropriate, offensive, or nonsensical content despite our efforts to prevent this. Crushly is not liable for such outputs or any harm resulting from them.

F. Purpose and Safety Design

Crushly's AI Companion is not designed, trained, or intended to serve as a tool for sexual gratification. The underlying models are built to engage in natural, contextually appropriate conversation for adult (18+) users, responsive to individual prompts and conversational context, without directing users toward any particular type of content. Where media (images, voice, etc.) is generated using third-party AI tools, that content passes through automated NSFW safety filters designed to detect and block sexually explicit, exploitative, or otherwise prohibited output before it is delivered to you. Attempts to circumvent these safety filters, or repeated prompts seeking prohibited content, may result in content being blocked, flagged, and/or account restrictions under Section 6.

11. Third-Party Services

Crushly may integrate with third-party services such as payment processors (Stripe), AI providers (OpenAI, Anthropic), third-party media-generation tools, cloud hosting, and analytics services. All third-party media generation requests are subject to NSFW content-safety screening before output is returned to users. Your use of these third-party services is governed by their respective terms and privacy policies. We are not responsible for their conduct, policies, or any harm resulting from your use of third-party services.

12. Limitation of Liability

CRUSHLY AI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, revenue, data, or anticipated savings;
• Service interruptions, delays, or operational failures;
• Inaccurate or harmful AI-generated content;
• Unauthorized access to your account or data breaches (except where caused by our gross negligence);
• Third-party content or services.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID TO CRUSHLY IN THE 12 MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the limitation of certain types of liability. In such cases, the above limitations apply to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Crushly AI and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to:

• Your use of the Services or violation of these Terms;
• Your User Content or violation of third-party intellectual property rights;
• Your unauthorized access or use of the Services;
• Any illegal or harmful activity conducted through your account.

14. Termination and Account Deletion

A. Termination by You

You may delete your account at any time through your account settings. Upon deletion:

• Your account and personal data will be deleted within 30 days.
• Conversation history will be permanently removed.
• In-App Currency and active subscriptions will be forfeited with no refund (except where required by law).

B. Termination by Crushly

We may suspend or terminate your account immediately if you:

• Violate these Terms or applicable laws;
• Engage in prohibited content or activities;
• Repeatedly fail to pay for services or refund fraudulent charges;
• Pose a risk to the safety or security of the Services or other users.

Termination due to violation of these Terms is final; refunds will not be issued.

C. Effect of Termination

Upon termination, your license to use the Services is immediately revoked. You must cease all use of the Services.

15. Dispute Resolution and Governing Law

A. Informal Resolution

If you have a dispute with Crushly, please contact us at [email protected]. We will attempt to resolve your claim within 30 days.

B. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [JURISDICTION - e.g., State of Delaware, USA], without regard to its conflict of law provisions.

C. Dispute Resolution Mechanism

• Arbitration: Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration administered by [ARBITRATION BODY - e.g., American Arbitration Association (AAA)], in accordance with its rules.
• Small Claims Court: You may bring claims in small claims court in your jurisdiction if eligible.
• Class Action Waiver: You agree that arbitration shall be conducted on an individual basis only, and you waive the right to participate in class actions or class arbitration.

D. Legal Venue

For any litigation not subject to arbitration, you consent to the exclusive jurisdiction and venue of courts located in [JURISDICTION - e.g., Delaware, USA].

16. Changes to Terms

We may update these Terms at any time without prior notice. Material changes will be communicated via email or in-app notification. Continued use of the Services following such changes constitutes your acceptance of the updated Terms.

17. Contact Information

If you have questions, concerns, or need to report violations of these Terms, please contact us:

• Email: [email protected]
• Website: Crushly.co
• Mailing Address: [INSERT LEGAL BUSINESS ADDRESS]
• Response Time: We aim to respond to all inquiries within 7 business days.

Acknowledgment

By using Crushly AI, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, do not use the Services.